General terms conditions of sales
Placing an order is really simple, first of all you have to register.
With a click put the products into the cart, then fill in your billing address data, with national insurance number or VAT number (only if you are a company or a self-employed), fill also shipping address data (only if different). This is the first step. Before going on check products and quantities.
The last step is the payment page, final amount will be shipping cost inclusive (only Italy). If destination will be not Italy an operator will check the order and will communicate the shipping cost.
Confirm is required only at this time.
Once you have confirmed your order, our e-mail server will send you an e-mail containing the list of your order.
Payment method is different according to country and shipping address but always in advance
Italy, San Marino:
- bank transfer
- recharge postepay
- credit card, Visa and Mastercard
- bank transfer
- credit card, Visa and Mastercard: the procedure is not automatic, just you have confirmed the order, an operator will calculate the shipping cost and will send an e-mail so you can complete the payment (as usually within 24 hours Mon-Fri)
OFFICINA GANDOLFI orders are delivered only through express couriers (UPS or FEDEX), in Italy and outside Italy.
For shipment in Italy the cost will be of 9 euro VAT included. Cost will be fix and the same for each order, also if you add more products to the cart.
For shipment outside Italy the shipping cost will be not fix but will be different and depend on destination and weight. In any case will be communicate in payment step.
Expected delivery for Italy destinations is usually 24/48 hours. Our products are in prompt delivery because available in our stock, except big orders we will advise immediately customer for delivery time.
Courier delivery goods during the day (not in the evening after 6 p.m. and not Saturday). Courier will leave a notice if none is present, and deliver again for the two next working days. In any case you can contact the courier following the instruction inside the advising sheet.
If you're never at home, think to a different shipping address, for exsemple office or parents.
Express Courier is a OFFICINA GANDOLFI external company whose job is to deliver as fast as possible without any previous communication or phone call.
Every Product sold by OFFICINA GANDOLFI is covered by Manufacturer's Conventional Warranty, according to the italian law DL 24/02. Final Consumers will benefit of Two Years Limited Conformity Warranty. Customer will access warranty services keeping shipping invoice.
In the unlikely event that a defect appears during the warranty period, please use our e-mail firstname.lastname@example.org, our Manufacturer's technician will try to solve the problem without a return (for ex problem could be only a wrong configuration or a missing ancillary accessory).
If defect is confirmed by technical support, we will provide you a RMA number (Return Material Authorization), to use to return faulty parts to be repaired or replaced.
Shipping costs are free if a product is DOA (Dead On Arrival) within 10 days delivery, while return to OFFICINA GANDOLFI is on behalf and to be paied by customer if made afterwards; OFFICINA GANDOLFI will pay return to customer.
Final Consumers, customers who buy products outside their business, without indicate VAT number will benefit Two Years Limited Warranty (1 year by Manufacturer + 1 year by OFFICINA GANDOLFI).
Professional Consumer, customers who buy products for their business, with VAT number will benefit One Year Manufacturer's Conventional Warranty (1 year from delivery date or extension allowed by productor).
For each order effected OFFICINA GANDOLFI issue invoice of goods shipped. Invoice is included in the package of the order, as per Italian law art. 14 D.P.R. 445/2000 and DL 52/2004. Invoice is billed using data filled in the "billing address fields". After invoice is drawn, no correction could be done.
Separated invoices for single items of the same order is not allowed.
Every product has two different prices, one price is without EU taxes, this is the price that outside EU citizens pay OFFICINA GANDOLFI to buy products; the other price is EU taxes included, this means that price is comprehensive of all the taxes (italian VAT is 20%), this is the price that EU citizens pay while shopping in our web site.
So outside EU citizens pay less than EU citizens? Absolutely No! Outside EU citizen pay OFFICINA GANDOLFI the price without taxes but will pay to the courier, at the delivery, their own country custom duty and value-added taxes; final price could be more less or equal, this depends on every country import policy.
Your purchase in our shop on-line, as all purchase issued by phone or post, outside commercial site are subject at Italian law D.Lgs n. 185 dated 22/05/1999 this give you the opportunity to return goods. Return policy applies to every person who is a final consumer, customer who buy products outside their business (without Vat number). Return policy does not applies to Professional Consumers, customers who buys products for their business (with VAT number). If, for any reason, you are not completely satisfied with your purchase on OFFICINA GANDOLFI you may return any unused merchandise in its original conditions within 10 working days of the date you received the item and we will issue a full refund for the price you paid for the item. Return Policy applies to any unused merchandise in its original conditions. Return Policy does not apply to used or unsealed products (for example you can't try a muffler on your bike). To return first contact us by e-mail email@example.com, fax or recorded-delivery service, we will provide you a RMA number (Return Material Authorization) to use for returning parts, then ship products to OFFICINA GANDOLFI Via M. Serenari 33/E Castel Maggiore (BOLOGNA) - Italy, insert a copy of the original invoice, and a letter where you declare the parts you want to return, your bank account coordinates (only for bank transfer advance payment) OFFICINA GANDOLFI will refund within 30 business days the date of arrival to our warehouse the whole amount of the products except shipping costs and any import or export custom duties ( as per art. 5, comma 6, D.Lgs n. 185 dated 22/05/1999). We will not accept returns not authorized by a RMA number, COD return shipping, or at consignee's expense.